LEIGH POLLARD

Terms & Conditions

Last updated: 1 October 2026

These Terms & Conditions (“Terms”) govern the personal training services provided by Leigh Pollard (“I”, “me”, “my”) to you (“Client”, “you”). By booking a consultation, session, or package, you agree to these Terms.

1. Services Provided

I offer the following services, each subject to these Terms:

  • In-Person Training (Kensington and Chelsea, studio or private gym)
  • Home Visits (Kensington and Chelsea, Mayfair, Chiswick and Richmond)
  • Online Coaching (delivered via app, with WhatsApp support)
  • Travelling Personal Training (fee on application)

All programmes are tailored to the individual client following an initial consultation and health assessment.

2. Bookings & Consultations

  • All new clients must complete an initial consultation before beginning a training programme.
  • A PAR-Q (Physical Activity Readiness Questionnaire) must be completed prior to your first session, if not already on file.
  • Your first session includes a short physical assessment (approximately 10 to 15 minutes) in addition to training, within the standard 60 minute session.

3. Payment

  • Payment methods include Stripe, or another agreed payment method.
  • Payment for pay-as-you-go sessions is due in advance of the session.
  • Payment for packages is due in full prior to the first session in the package.
  • Prices are as published on the Investment page and are subject to change with reasonable notice. Confirmed package bookings are honoured at the price paid.
  • Travelling PT fees, including flights, accommodation, and expenses, will be confirmed and agreed in writing prior to travel.

4. Cancellation Policy

  • Sessions cancelled with less than 24 hours' notice will be charged in full.
  • Sessions cancelled with more than 24 hours' notice may be rescheduled subject to availability.
  • I reserve the right to cancel or reschedule a session due to illness, emergency, or unforeseen circumstances, and will provide as much notice as possible.
  • Package sessions are valid for 3 months from the date of purchase, after which unused sessions may be forfeited.

Due to the personalised nature of coaching services, refunds are not available once coaching has commenced or a personalised programme has been delivered, except where required by applicable law.

5. Health, Safety & Assumption of Risk

  • You confirm that the information provided in your PAR-Q and consultation is accurate and complete to the best of your knowledge.
  • You are responsible for informing me of any change to your health, medication, injury, or physical condition that may affect your ability to train safely.
  • Personal training and physical exercise carry an inherent risk of injury. By participating, you acknowledge this risk and confirm you are voluntarily participating in sessions at your own risk.
  • I recommend clients consult a doctor before beginning a new exercise programme, particularly if you have a pre-existing medical condition.
  • I hold public liability and professional indemnity insurance , details available on request.

6. Home Visits & Travelling PT

  • For home visits, you agree to provide a safe, suitable space for training, free from hazards.
  • For travelling PT, all associated costs (flights, accommodation, local transport, meals) are agreed and confirmed in writing prior to the trip and are separate from the training day rate.
  • I reserve the right to decline a travelling engagement if suitable arrangements cannot be confirmed in advance.

7. Online Coaching

  • Online coaching is delivered via app and includes programming, nutrition guidance, and ongoing support via WhatsApp.
  • Nutrition guidance provided is general in nature and does not constitute medical or dietetic advice. Clients with specific medical or dietary needs should consult a registered dietitian or doctor.
  • Access to the coaching app is provided for the duration of your active coaching period and may be revoked upon cancellation or non-payment.

8. Client Conduct

I reserve the right to refuse or discontinue training with any client in cases of abusive behaviour, repeated late cancellations without payment, or failure to disclose relevant health information that affects safe participation.

9. Intellectual Property

All programming, written content, and materials provided (including via the coaching app) remain my intellectual property and are provided for your personal use only. They may not be shared, resold, or reproduced without permission.

10. Data Protection

Any personal or health information you provide is held securely and used solely for the purpose of delivering your training programme, in accordance with UK GDPR. It will not be shared with third parties without your consent, except where required by law. Full details are set out in my Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, I accept no liability for indirect or consequential loss arising from participation in training sessions, save for death or personal injury caused by my negligence, which cannot be excluded by law.

12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.