LEIGH POLLARD

Frequently Asked Questions

GETTING STARTED

How do I get started?

Send a short enquiry outlining your goals, location, and preferred way of training. From there we will arrange a private, complimentary consultation call before building your programme.

What happens during the consultation?

A short, no obligation 20 minute conversation by call or video call, about your goals, current routine, and any injuries or considerations. It's a chance for us to make sure we're the right fit before committing to a programme.

What happens during my first session?

We'll begin with a quick health questionnaire (if not already completed) and a short physical assessment, around 10 to 15 minutes, so I can understand your movement, mobility, and any areas to work around.

From there, we go straight into your first training session, all within the 60 minutes.

Do I need gym experience?

Not at all. Every programme is built around your current experience, whether you're returning to training after a break, have never trained, or have been consistent for years.

TRAINING & NUTRITION

How is online coaching delivered?

Through a dedicated coaching app, where you will find your personally designed training programme, exercise demonstrations, progress tracking and nutrition guidance, all in one place.

You will have weekly check ins via video sent to you, and ongoing WhatsApp support.

Do you train pre and post natal clients?

Yes. I am a pre and post natal specialist, covering pregnancy from the first trimester through to returning to training afterwards.

Programmes are adapted by stage rather than simply scaled down, and sessions move with how you are feeling on the day. It is available across all four formats: in person, at home, online or while travelling.

If you are currently under the care of a midwife, GP or physiotherapist, I will work alongside their guidance.

Do you work with neurodivergent clients, or clients with a disability?

Yes, and it is work I genuinely enjoy.

What it looks like varies from person to person. It might mean the same slot and the same space every week, plenty of notice before anything changes, instructions given one step at a time, or a session that simply adjusts to how you are on the day. Home visits and private studio training also mean no busy gym floor, which for some clients matters more than anything else.

Family members or carers are welcome to be present, and where someone is under the care of a GP or another professional, I am happy to work alongside their guidance.

Just mention it when you get in touch and we can talk it through on the consultation call.

Do you provide meal plans?

General nutrition is included as part of both online and in person coaching. This is designed to help you build sustainable habits that support your training, goals and lifestyle.

It does not include bespoke meal plans or comprehensive nutrition coaching, although practical advice and recommendations are provided.

PAYMENT & POLICIES

What payment methods do you accept?

Payment is collected securely via Stripe or another agreed payment method, and is due upfront before coaching begins.

The consultation is complimentary.

How is travelling personal training priced?

Every trip is calculated individually, with a day rate reflecting destination, duration and your schedule, with flights, accommodation and expenses arranged separately around you.

Please enquire, and we can discuss a tailored quote following a complimentary consultation call.

Is there a cancellation policy?

A strict 24 hour cancellation policy applies. Sessions cancelled late will be charged in full and cannot be rescheduled within that month, or validity period.

All packages must be used within three months from the purchase date.

Due to the personalised nature of coaching services, refunds are not available once coaching has commenced or a personalised programme has been delivered, except where required by applicable law.

These terms exist because your session time is reserved exclusively for you and isn't offered to anyone else. They're applied consistently, and we'll go through them together at consultation.

Still have a question?

All new clients begin with a private 20 minute consultation via call or video call.

Book a consultation